Service Agreement
General contract terms for web design, brand identity, logo, print, and digital marketing services.
This document is published for general information prior to the project-specific signed agreement.
English version coming soon — the Turkish version is the legally binding text.
1. Parties
This agreement is signed on a project-specific basis between the service provider Doğucan Güler (DijiPal®) and the customer purchasing the service.
2. Scope
The scope of services is clarified by the brief and scope document determined during the quote phase. Out-of-scope requests are handled at additional cost.
3. Payment plan
- 30–40% upfront — at contract signing
- 30–40% midpoint — at design approval
- 20–40% final — before launch
Payments are made by bank transfer. All invoices are issued within the legal timeframe.
4. Delivery
The delivery schedule is clarified in the project brief. Delays caused by the customer (feedback, content, approval) may affect the schedule.
5. Revision rights
Standard packages include 2 major revision rounds (structural changes) and unlimited minor corrections. Additional revisions are billed hourly.
6. Intellectual property
Upon completion of the final payment, exclusive usage rights to the design files transfer to the customer. Doğucan Güler retains the right to use them for portfolio and promotional purposes (unless otherwise specified in the contract).
7. Confidentiality
Customer information and project details are not shared with third parties without explicit permission.
8. Limitation of liability
Doğucan Güler's liability is limited to direct damages, not exceeding the total fee received. They cannot be held responsible for indirect / consequential damages.
9. Termination
In case of early termination by the customer, a proportional fee is charged for the work completed up to that date. In case of unjustified termination by the service provider, the unworked portion of the payment received is refunded.
10. Dispute resolution
In case of dispute, a good-faith resolution is sought first. If no resolution is reached, the courts and enforcement offices of Istanbul shall have jurisdiction.
Contact
Question about the agreement: ben@dogucanguler.com