— Industry solution
Roadside Assistance design.
A digital backbone for roadside assistance fleets that locates a stranded driver on the map within minutes, day or night.
0+
Completed
16+
Years experience
Active project
Roadside Assistance
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— Focus areas
What we focus on for Roadside Assistance brands.
Every industry has its own dynamics. We go deep on the topics that have practical impact for Roadside Assistance.
Simple dispatch logic and mobile field-team interface for nearest vehicle
Separate B2B workflow page for insurance and fleet partners
Transparent pricing display by distance and time-of-day tariff
— Common challenges in this industry
Typical problems for Roadside Assistance brands.
Bottlenecks we keep seeing while working with Roadside Assistance brands over the years. If they sound familiar, you're not alone.
01
Drivers can't accurately describe their location
A stressed or out-of-town driver struggles to explain their exact position by phone, causing the tow truck to be misdirected and wasting critical time. A one-tap location-sharing request flow reduces this uncertainty.
→ DijiPal approach02
Field coordination depends entirely on phone traffic
When job assignment happens purely by voice call, there's no central record of which vehicle is available or nearest, leading to overlapping assignments or idle vehicles.
→ DijiPal approach03
B2B insurance/assistance workflows get mixed with individual customers
Contracted work (insurance assistance, fleet agreements) usually needs different process, billing, and SLA handling than individual calls — running both through the same channel creates confusion.
→ DijiPal approach04
Night/weekend tariff differences aren't shown upfront
Customers requesting service often don't know about time-based or distance-based surcharges in advance, which later turns into trust issues and complaints.
→ DijiPal approach05
The website is desktop-first, but requests come in from the roadside on mobile
A heavy, slow-loading site is impractical for a driver on the shoulder of the road with weak signal, using one hand — a fast, minimal mobile flow is required instead.
→ DijiPal approach— Why DijiPal
Our edge for Roadside Assistance.
We treat the website as part of the operation itself, not just a brochure — a location-sharing request form, a mobile-friendly field dispatch interface, and a separate B2B workflow for insurance and fleet partners work together to reduce phone dependency and shorten response time. Transparent pricing builds trust before the call. We focus on speed, simplicity, and 24/7 reliability over inflated promises.
16+
Years experience
0+
Roadside Assistance projects
Industry-specific approach
We evaluate every brief along typical customer behaviour, regulation and competition specific to Roadside Assistance.
— Process
Our industry-specific workflow.
A streamlined flow proven again and again on Roadside Assistance projects. Clear about what we do and what you expect at each step.
01
Discovery
We review your fleet size, service area, insurance/assistance agreements, and current call-handling process to find the biggest time sink.
02
Strategy
We plan the information architecture and mobile-first user journey for the emergency request flow, dispatch logic, and B2B partner page.
03
Design
A minimal, high-contrast, one-handed mobile interface is designed, prioritizing clear pricing and the location-sharing step.
04
Development
We build and test the location-sharing form, map integration, field-team job notifications, and the B2B contact workflow.
05
Launch
The site goes live; we test speed and mobile performance, validate the flow with real request scenarios, and give the team a short usage walkthrough.
— Tools & tech
We typically use these tools in this industry:
WordPress / özel CMS
Harita ve konum API entegrasyonu
Mobil öncelikli responsive tasarım
Hızlı yüklenen hafif web mimarisi
Basit iletişim/talep formu altyapısı
— Price range
₺30.000 – ₺80.000
— Typical timeline
3-5 hafta
Schedule a free call to walk through your detailed brief.
Schedule a call →— Let's get started
Let's grow your Roadside Assistance brand together.
First call is free. Let's hear your Roadside Assistance-specific needs and plan the right solution together.
— Other industries