01
How do you build a site within the framework of the Physician Advertising Ban (Article 24 of the Medical Practice Law)?
The Ministry of Health advertising ban is the most frequently violated area on healthcare sites — at DijiPal I make this the first item in the design brief. "The best dentist in Turkey," "painless treatment guarantee," before/after photo walls, and discount campaigns are removed from the site. In their place: branch information, academic background, publications, and informational articles aimed at educating the patient. Signage fees / price list advertising is not done; the appointment module is built around a "request a consultation" call rather than "check the price." I provide every page open to ministry inspection as a checklist for you before going live.
02
Will the online appointment system integrate with my clinic calendar?
Yes — it works in two-way sync with Google Calendar, Outlook 365, or your own practice management software (DoctorPro, Mediotek, MedHub, etc.). When a patient picks a time, it's automatically blocked in your calendar, and when you add something manually, that slot disappears for patients too. SMS reminders cut the no-show rate from an average of 23% to 7% among my DijiPal clients. For emergencies, I leave a "phone authorization" field so your secretary also sees appointments added outside the system. Appointment confirmation and reminder flow over WhatsApp Business is also standard in the package.
03
Does patient data privacy comply with KVKK/GDPR + the special status of health data?
Under KVKK/GDPR, health data is "special category personal data" — meaning explicit consent + additional security measures are mandatory. On DijiPal healthcare sites, the appointment form does not collect special category data (the complaint field is designed only as a pre-category selection); the actual medical history is taken in person. Stored data is AES-256 encrypted, logged with an anonymized identifier, and automatically anonymized after 6 months. The health annex of the KVKK/GDPR data inventory, the explicit consent statement, and the data controller representative appointment form are prepared together — in an audit, you can answer "is the site compliant?" with documentation.
04
Is mobile patient booking easy, and is an App Store app needed?
No — the App Store approval process takes 4-6 weeks in the health category and every update requires a new review. Instead, I solve it with a PWA (Progressive Web App): the patient adds your site to their home screen, it opens fullscreen like an app, and can receive appointments and notifications — without any App Store approval. 91% of the healthcare sites I've built at DijiPal run on mobile + WhatsApp only, with no native app investment. If you want mobile payments, iyzico or Paratika is compliant for the healthcare industry, and we integrate those too.
05
Can I manage the clinic blog myself as a physician?
Yes — the admin panel comes simplified for healthcare physicians. When you add a post, the "Ministry of Health advertising principles checklist" opens automatically: if there's a guarantee, a quoted patient testimonial, or pricing, it won't let you save and gives a warning. Image uploads have automatic watermark + alt-text suggestions, with word count + readability score shown. Article templates (case series, informational, frequently asked treatment question) are ready, so you only need to produce the content. I provide free training for the first month + a WhatsApp support line.
06
How does WhatsApp Business integration work for patient communication?
On healthcare sites, I set up WhatsApp not as a single "call" button but as an intelligent flow. When the patient taps the "Appointment" button, a politely pre-written message appears in WhatsApp (name, branch, preferred time). Your secretary, or a chatbot via the Cloud API, gives the first response within 2 minutes. I manage the application process for your green-checkmark (official) WhatsApp Business account. For patient privacy, no medical documents are requested over WhatsApp; only appointment coordination takes place. The WhatsApp channel is also added to the KVKK/GDPR privacy notice.